Cancellation & Refund Policy – Aakar Saree
We prioritize your satisfaction and are committed to ensuring your happiness with every Aakar Saree product. If you are dissatisfied with your purchase, our customer-centric Return/Exchange policy is designed to address your concerns and resolve any issues.
How to Request a Return/Exchange:
To initiate a return or exchange, please email us at care@aakarsaree.com within 6 days of receiving your product.
Note: Requests made after 6 days of receiving the product will not be processed.
Return Process:
- Initiate Return: Once your return request is confirmed via email, a reverse pickup will be arranged (2-3 days processing).
- Condition for Return: The returned product must be unused, with the label intact, and in its original packaging.
- Quality Check: After receiving the product (typically 7-10 days for arrival at our warehouse), a quality check will be completed. If the product passes, we will initiate a refund.
- Refund Process: Refunds will be processed via online payment methods, typically within 7 days after the product has been received and passed the quality check.
Note: Refunds are subject to the product passing our quality checks. Products purchased during promotional sales (e.g., Blockbuster Sales) are not eligible for refunds and can only be exchanged.
Exchange Process:
- Initiate Exchange: After your exchange request is confirmed via email, a reverse pickup will be arranged (2-3 days processing).
- Condition for Exchange: The product must be unused, with the label intact, and in its original packaging.
- Quality Check: After the product is received (7-10 days after pickup), a quality check will be conducted, and the exchange will be processed within 1-2 days.
- Exchange Policy:
- Exchange Allowed Once: Exchanges are permitted only once per product.
- For a second exchange, a fee of ₹250 will be charged to cover forward and reverse pickup costs.
- Exchange Eligibility: Exchange is possible only for products of equal or higher value. Products of lesser value will not be accepted.
- Once a product has been exchanged and received by the customer, it cannot be returned.
Note: Exchanges are subject to the product passing our quality checks.
Damaged or Defective Products:
- If the product is damaged or defective, please request an exchange.
- The received product must be unused, with the label intact, and in its original packaging.
- Do not accept delivery if the outer packaging appears damaged.
Exceptions:
- Products damaged during use are not eligible for a refund or replacement.
- If we are unable to replace a damaged or defective product, a refund will be issued.
Personalized Assistance:
If you have any questions or need personalized assistance, please feel free to contact us. Your satisfaction is of utmost importance to us, and our dedicated team is here to ensure that your shopping experience is smooth and enjoyable.
We’re here to help!