EXCHANGE & RETURNS
*Return, Refund, and Exchange Policy - Aakar Saree*
At Aakar Saree, we are committed to ensuring your satisfaction with every purchase. Our customer-first policy is designed to address any concerns you may have and make your experience as seamless and enjoyable as possible.
### How to Request a Return/Exchange:
To initiate a return or exchange, please email us at *care@aakarsaree.com* within *6 days* of receiving your product.
*Note*: Requests made after 6 days of receiving the product will not be processed.
### Return Process:
1. *Initiate Return: Email confirmation will be provided, and a reverse pickup will be arranged within **2-3 days*.
2. *Condition for Return*: The returned product must be unused, in its original packaging, and with the label intact.
3. *Quality Check*: After the product is received at our warehouse (usually 7-10 days), it will undergo a quality check. If the product passes, we will initiate a refund.
4. *Refund Process: Refunds will be processed through online modes of payment and will be completed **7 days after product receipt at our warehouse*.
*Note: Refunds are subject to the product passing our quality checks. Products bought during promotional sales (e.g., Blockbuster Sales, Never Before, Never After) are **not eligible for refunds* but can only be exchanged.
*Special Condition*: If you return an item that was part of a bundle with a discount, the refund will be recalculated based on the remaining product’s value after the discount. For example:
– If you purchased two items worth ₹3000 each with a 10% discount but returned one item, the refund for the remaining item will be based on a 5% discount, not 10%.
If you purchased a single item with a 10% discount and a minimum cart value of ₹6000, a full refund will be issued after the item passes quality control.
### Exchange Process:
1. *Initiate Exchange: After email confirmation, a reverse pickup will be arranged within **2-3 days*.
2. *Condition for Exchange*: The product must be unused, with the label intact and in original packaging.
3. *Quality Check: After the product is received (usually 7-10 days), a quality check will be performed, and an exchange will be processed within **1-2 days*.
4. *Exchange Policy*:
– *Exchange Allowed Once*: You can exchange a product only once.
– For a second exchange, a fee of *₹250* will be charged for forward and reverse pickup.
– Exchange is available for products of *equal or higher value*. Lesser value products will not be accepted.
– Once a product is exchanged, it cannot be returned.
*Note*: All exchanges are subject to passing quality checks.
### Damaged or Defective Products:
If your product is damaged or defective:
– Please *request an exchange* immediately.
– The product must be unused, in its original packaging, and with the label intact.
– Do not accept delivery if the outer packaging appears damaged.
*Exceptions*:
– Products damaged due to use are not eligible for a refund or replacement.
– If a replacement for a damaged or defective product is unavailable, a *refund* will be issued.
### Personalized Assistance:
If you have any questions or need assistance, feel free to contact us. We prioritize your satisfaction and are here to ensure that your shopping experience is as smooth and pleasant as possible. Our dedicated team is ready to help!